We provide the following services:
- Buy new and preown quality timepieces (currently available only for local clients)
- Trade-in new and preown quality timepieces (currently available only for local clients)
- Sell new and preown quality timepieces
- Provide watch related professional advise
- Provide after sales care on watches (Working together with Dayco Watchmakers and regional After sales service center)
- Consignment sale on behalf of clients - see details below
- Source for special/unique timepieces - new or preowned
All prices quoted are inclusive of GST (10%) and quoted in Australian dollar (AUD$). Please enquire with SWB, for a tax free quote.
Fedex - 1kg parcel - minimum $50
EMS (by Austrlia Post) - 1kg parcel - minimum $45
Failproof - 1kg parcel minimum $50
Australian Air Express (by Australia Post) - 1kg parcel minimum $35
Exact shipping cost will be determined at time of sale, prior to acceptance of payment.
INSURANCE Insurance is charged at 1.5% of declared value, and payable upon confirmation of order. (e.g Value is $1,000, insurance is $15)
SWB will provide as much reasonable information regarding the watch condition we sell, as well as ensure the good working order of the watches. Please do note that, as we sell majority of mechanical watches, the timekeeping may not be perfect. On average mechanical watches will either gain/lose up to 20seconds/day. The average power reserve on mechanical watches will range between 30-46 hours.
- New watches - Comes with Manufacturer's International warranty. Either 1 or 2 years international warranty.
- Pre-own watches - Comes with SWB 6 months warranty. Excludes normal wear and tear to watch cases and straps.
- Consginment watches - Comes with SWB 3 months warranty. Excludes normal wear and tear to watch cases and straps.
We value all our customers who support us. And will endevour to provide the best service within our capabilities. Should you have any problems with a timepiece which you have purchased from SWB, please do not hestiate to contact us to allow us to rectify the problem. Postage and handling from certain areas will have to be borne by purchaser.
REFUNDRefund will only be given in the following circumstances, and procedures are alhered to
- The item delivered is different to the one descriped on our website or through our communications.
- The item delivered has been damaged in transit (where insurance has been paid), we will refund amount insured upon completion of Insurers claim processed.
- NO refund will be given due to change of mind
SWB - Please inform us within 48 hours of receiving parcel, of intention for a refund claim. Any claim made after 48 hours will not be entertained. The item will have to sent back to us, in similar condition of it being delivered. The watch should not be worned or tried on. Please do not sent items back prior to our communication confirmaton.
THE SWISS WATCH BOX POLICY
- We guarantee all items we sell to be 100% authentic and geninue.
- We do not buy/sell or trade in fake, counterfeit or replica watches.
- The team here at SWB are also, avid watch enthusiast. Thus, we do understand clients concern with purchases through the internet and will do our upmost to overcome them.
- We enjoy the challenge of searching for your 'holy grail' timepiece. Try us!